Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By accessing, registering for an account on, or otherwise using our platform (the "Platform"), you ("User" or "you") agree to be bound by these Terms and Conditions (these "Terms"). If you do not agree with any of these Terms, please exit the Platform immediately.

Eligibility Requirements

To use the Platform, you must:

1. Be at least 18 years old;
2. Not be prohibited from using gaming services in your jurisdiction; and
3. Comply with all applicable laws and regulations.

Minimum Age Requirements

You represent and warrant that you are at least 18 years of age to use our services.

Geographic Restrictions

The Platform is available only for access by individuals located in jurisdictions where such access is permitted, as further detailed below. You agree not to attempt to bypass any restrictions or access the Platform from a jurisdiction other than those listed below:

• United Kingdom
• Other European and international markets (please see below)

Account Registration Rules

To register an account on our Platform, you must provide accurate information about yourself, including your name, address, date of birth, and contact details. You agree to maintain the accuracy and currency of this information at all times.

One-Account-Per-User Policies

You are only permitted to hold one active account with us at any time. Creating multiple accounts is strictly prohibited and will result in account closure and potential restrictions on future access.

Identity Verification and KYC

We may request additional documentation or identification from you to verify your identity, address, age, or other details. You agree to provide such information promptly upon request. Failure to do so may delay or prevent withdrawals of winnings.

Account Accuracy Obligations

You are responsible for maintaining the accuracy and currency of your account information at all times. We will not be liable if you fail to update your address or contact details, resulting in delayed or lost communications.

Account Security Responsibilities

You are solely responsible for the security of your login credentials (username/password) and for keeping them confidential at all times. You agree to notify us immediately of any unauthorized access to your account.

Login Credentials and Password Protection

To protect against unauthorized access, you must:

1. Use a strong, unique password;
2. Store your login credentials securely; and
3. Promptly change your password if you suspect unauthorized use or compromise.

Restricted Behaviour and Prohibited Activities

The following behaviour is strictly prohibited on our Platform: (i) creating multiple accounts; (ii) cheating or colluding with other users to gain an unfair advantage; (iii) using our services for any purpose that we deem, in our reasonable discretion, to be contrary to the spirit of gaming entertainment.

Bonus and Promotion Rules

1. Bonus offers are subject to specific terms, including wagering requirements, which you must comply with before withdrawals can be made.
2. You will not receive a bonus if your account is inactive for an extended period.
3. We reserve the right to modify or cancel any promotion at any time.

Wagering and Gameplay Conditions

You agree that we may void or reverse any wager placed in respect of which:

1. Your account balance falls below £0;
2. You have been found guilty of fraudulent behaviour (as determined by us);
3. We determine, in our reasonable discretion, to be irregular or against the spirit of gaming entertainment.

Bonus Abuse Prevention

We reserve the right to review and void any bonus offered if we suspect that you have attempted to manipulate it for an unfair advantage.

Deposits and Withdrawals (if supported by source material)

1. We accept various payment methods, as detailed on our Platform.
2. Withdrawal requests will only be processed once your account balance has been verified and the required verification checks have been completed.
3. You acknowledge that some payment methods may attract fees or charges.

Verification Before Withdrawals

We reserve the right to request additional documentation from you before processing a withdrawal, to verify:

1. Your age;
2. Your identity; or
3. Your address.

Processing and Review Procedures

All deposit/withdrawal requests are subject to review by our team for verification purposes only. We will not be liable if any request is delayed due to incomplete or inaccurate information provided by you.

Responsible Gambling Expectations

We encourage responsible gaming practices, including:

1. Setting deposit limits;
2. Self-excluding (as detailed below); and
3. Seeking help from GamCare or similar support organisations.

Self-Exclusion and Account Restrictions

You can exclude yourself from playing on our Platform for a specified period of time by contacting our Support Team. During this period, we will:

1. Freeze your account;
2. Block any future attempts to access the site; and
3. Prevent all new bets being placed.

Game Fairness and RNG Systems

We use independent testing firms to review the fairness and randomness of games on our Platform, including their Random Number Generators (RNGs).

Technical Interruptions or Voided Gameplay

In exceptional circumstances, such as a technical failure or interference from external causes beyond our control, we may void all wagers placed during the affected period.

Suspension or Closure of Accounts

We reserve the right to suspend or close your account at any time for:

1. Breach of these Terms;
2. Prohibited activities; or
3. Inactive accounts (if such accounts are permitted by our policies).

Intellectual Property and Platform Ownership

All intellectual property rights in relation to our Platform, including all software, games, designs and concepts, remain the exclusive property of Triumph Casino.

Limitation of Liability

We will not be liable for:

1. Any direct or indirect losses (including consequential losses);
2. Delays caused by technical problems; or
3. Inaccuracies in information provided on our Platform.
4. Any errors made while playing games due to malfunctioning equipment, power failure etc.

Modification of Terms

We reserve the right to modify these Terms at any time without prior notice to you.

Contact or Support Guidance

You can contact us through various channels (listed below) with questions about these Terms, our services or general gaming issues:

• Live chat
• Email

Please see below for a list of restricted countries that cannot access the Platform. For details on responsible gambling practices and support available please visit GamCare.org.uk.

Acceptable Jurisdictions

Triumph Casino accepts players from various European and international markets listed above, however we must inform you that:

1. If you are in France you may not use our services
2. We accept the United Kingdom

We will review your jurisdiction as part of any onboarding process.

Please be aware that whilst many countries can access this platform please see below for details about restricted and permitted markets

Restricted Countries

Triumph Casino restricts its service to players from the following jurisdictions:

• Netherlands, Ukraine, France
• USA, Spain, Italy